Shipping Policy
Price
The delivery price is calculated at the end of your order. This may vary depending on the destination country.
Sending
All orders are shipped within 5 business days of receipt. Orders are not shipped on weekends or outside of Atelier Kabuto's opening hours.
You will receive a notification email once the order has been shipped. You will have a tracking number in case you choose this option when placing your order.
The tracking number is usually functional one to two days after your order is shipped.
Free shipping is not available with tracking option.
A5 and A4 prints are sent by post.
A3 prints are sent as a parcel.
Delivery times
- Estimated delivery time in France: 2-5 working days after dispatch
- Estimated delivery time in Europe: 5 to 15 working days after dispatch
- Estimated delivery time outside Europe: 5 to 20 working days after dispatch
Please note that delivery times may be extended due to external situations beyond the control of Atelier Kabuto and therefore cannot be guaranteed. (Example: strike, covid-19...)
Exceptional delivery times
Delivery times may be extended exceptionally during the year. In this case, information will be visible at the latest one week before on the website www.atelierkabuto.com.
Damages and delays
Atelier Kabuto is not responsible for losses, delays or damages to the package/envelope suffered by the shipping service. It is your responsibility to check the status of your order in the presence of the delivery person to justify any damage to the products that is not related to the carrier. If you give an incomplete or incorrect address when purchasing, no costs can be refunded.
Reinforced packaging
Your art prints are delivered in sturdy cardboard mailing boxes. In addition, each print is shrink-wrapped with a cardboard backing.